Privacy Policy – How Your Data Is Kept Safe at Casino Org

Casino Org collects two types of information from you — what you provide directly, and what is gathered automatically.

Information You Provide Directly:

• Name, Date of Birth & Gender
• Email address & mobile number
• Current Address
• National ID or Passport Number (for KYC verification)
• Payment Details – bKash/Nagad number or bank account information
• Messages and documents you share when contacting support

Automatically Collected Information:

• IP Address & Device Fingerprint
• Browser type & operating system
• Time spent on each page of the platform
• Gaming & Betting History
• Login time and location data
• Cookies & Session Data

It's our responsibility to be transparent about how Casino Org uses your information. No data is used without a legitimate reason.

Casino Org never sells your data to advertising companies. If you don't want marketing messages, you can opt out at any time from your account settings.

Casino Org only shares your information with third parties under strictly controlled circumstances. The list below clearly outlines when and with whom your data is shared:

• Payment Provider: Only the minimum data necessary to process transactions is shared with bKash, Nagad, and banks.
• KYC Service Provider: Identity verification documents are shared only with designated providers who adhere to the same privacy standards.
• Game Software Providers: Your user ID and gaming data are shared to operate the games, but your personal identity information is never shared.
• Law Enforcement Agencies: Information is disclosed when required by court order or legal obligation.
• Fraud Prevention Organizations: Industry-level data sharing is used to help prevent suspicious activity.

Casino Org does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal requirements:

• Account Information: For the entire duration your account is active, and for 5 years after it is closed.
• Transaction Records: Up to 7 years, in compliance with financial regulations.
• KYC Documents: 5 years after account closure, or as long as required under applicable law.
• Gaming Logs: Active accounts: 2 years, after which data is anonymised for statistical purposes.
• Support Conversations: Up to 3 years after last contact.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period expires, your data is securely deleted or fully anonymized so you can no longer be identified.

Casino Org uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience and keep the platform running smoothly.

Cookies we use:

• Essential Cookies: Required for login sessions and security. Disabling these will prevent the site from functioning correctly.
• Performance Cookies: To understand which pages are used most and where issues are occurring.
• Functionality Cookies: To remember your language preference and page settings.
• Analytics Cookies: Anonymous usage analysis for platform improvement.

You can manage or delete cookies through your browser settings. However, disabling essential cookies will prevent you from logging into your account.

As a Casino Org account holder, you have important rights regarding your personal data. You can exercise any of these rights at any time:

Casino Org strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

Age is verified at registration and date of birth is confirmed during the KYC process. If there is reason to suspect a minor has created an account using false information, Casino Org will immediately close the account and delete all associated balances and data.

If a parent or guardian believes their child is using this platform, please contact us immediately at support@casinoorg.best. We will take prompt action.

Casino Org uses industry-standard technology to protect your data. Our security layers include:

• 256-bit SSL Encryption: The highest standard of encryption is applied to every data transmission.
• Two-Factor Authentication (2FA): An extra layer of security at login — via mobile OTP or an authenticator app.
• Data Encryption at Rest: Stored data is also encrypted — not just during transmission.
• Access Control: Within Casino Org, only specific authorized personnel have access to your information.
• Regular Security Audits: Regular penetration testing and security audits are conducted by independent third parties.
• Suspicious Activity Detection: Our AI-based system instantly detects unusual login attempts or transactions.

That said, no system is completely impenetrable. In the event of a security breach, Casino Org will notify affected users as quickly as possible in accordance with applicable regulations.

Casino Org may update this privacy policy when necessary. Changes may be triggered by:

• New legal obligations.
• Addition of new features or services to the platform.
• Adoption of enhanced data protection practices.
• Clarifications based on user feedback and suggestions.

For significant changes, advance notice will be sent to your registered email and the "Last Updated" date at the top of the page will be revised. Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: support@casinoorg.best
• Live Chat: Available 24/7 via the chat icon at the bottom right of the website
• Data Access Request: privacy@casinoorg.best

Requests to delete or correct data are typically processed within 30 business days. In complex cases it may take longer, but you will be informed in advance.